Incidents and support

A single point of contact: lab@qiminfo.ch. Requests, governance questions, extensions and incidents all go through this mailbox, monitored by the lab administrators.

Security incident

If you suspect that client, personal or sensitive data was put in a lab by mistake, or if you notice unauthorized access:

1. Don’t try to fix it on your own.
2. Document what you observed: what, when, where.
3. Write immediately to lab@qiminfo.ch, with the subject prefixed by [INCIDENT].
4. Follow the instructions you receive to isolate or delete the affected resources.

Don’t wait

A lab is not an approved environment for sensitive data. The longer misplaced data stays there, the longer the exposure lasts. Reporting early beats fixing quietly.

Technical support

For an operational problem (quota reached, unreachable VM, question about a rule):

1. Check the FAQ.
2. Otherwise, write to lab@qiminfo.ch stating the lab name and the platform.